Question 1

What is SupportDock?

Accepted Answer

SupportDock is the all-in-one hub for indie app developers. Publish support pages, privacy policies, and terms of use. Collect user feedback via Telegram, GitHub Issues, Slack, and email. Track revenue from Apple, Google Play, Stripe, Paddle, and RevenueCat — all from one platform.

Question 2

How do I create a support page?

Accepted Answer

Sign up for a free account, create an app profile with your app name, description, and support email. Add FAQs and a privacy policy. Publish the page and copy the URL into your app store listing.

Question 3

Do I need a credit card to sign up?

Accepted Answer

No. The free plan includes up to 2 apps with full support pages, FAQ sections, and privacy policy hosting. No credit card required.

Question 4

How do I sign in?

Accepted Answer

You can sign in with email and password, or use Google, GitHub, or Apple sign-in.

Question 5

What does a support page include?

Accepted Answer

Each support page includes your app icon, name, description, support email, FAQ section, privacy policy link, platform badges, and store links. Everything is customizable.

Question 6

What URL format do support pages use?

Accepted Answer

Your support pages are hosted at supportdock.io/username/app-slug. For example: supportdock.io/vandetho/loan-reminder.

Question 7

Can I use the same page for both iOS and Android?

Accepted Answer

Yes. One SupportDock page works for both App Store and Google Play. You can list all platforms your app is available on.

Question 8

Can I customize the look of my support page?

Accepted Answer

Yes. SupportDock offers 15 templates and 15 animated backgrounds. The free plan includes 2 templates and 2 backgrounds. Pro unlocks all of them.

Question 9

Does my app need a privacy policy?

Accepted Answer

Yes. Apple requires a privacy policy for all apps on the App Store. Google requires one for apps that access personal or sensitive user data. Even if your app collects no data, it's best practice to state that explicitly.

Question 10

How do I add a privacy policy?

Accepted Answer

You have three options: (1) Choose "None" if you don't need one yet, (2) Link to an existing privacy policy URL, or (3) Write your privacy policy inline using Markdown. SupportDock hosts inline policies at a clean URL like supportdock.io/you/your-app/privacy.

Question 11

Can I generate a privacy policy?

Accepted Answer

Yes. SupportDock includes a free privacy policy generator with 5 templates: no data collected, analytics only, user accounts, full data collection, and subscription apps. You can use it from the app editor or from the public generator page — no sign-up required.

Question 12

Does my app need Terms of Use / EULA?

Accepted Answer

Yes, if your app offers auto-renewable subscriptions. Apple requires a functional link to Terms of Use (EULA) for all subscription apps. You can use Apple's standard EULA or write a custom one. SupportDock hosts EULA at supportdock.io/you/your-app/terms.

Question 13

Can I generate an EULA?

Accepted Answer

Yes. SupportDock includes a free EULA/Terms of Use generator with 3 templates: Apple Standard EULA, subscription app terms (with billing/cancellation details), and minimal terms. Available from the app editor or the public generator page at /terms-generator.

Question 14

Where do I paste the privacy policy URL in App Store Connect?

Accepted Answer

Go to your app in App Store Connect > App Information > Privacy Policy URL. Paste your SupportDock privacy policy URL there.

Question 15

Where do I paste the privacy policy URL in Google Play Console?

Accepted Answer

Go to your app in Google Play Console > Store presence > Store settings > scroll to "Privacy policy". Paste your URL there.

Question 16

Is SupportDock free?

Accepted Answer

Yes. The free plan supports up to 2 apps with full support pages, FAQ sections, privacy policy hosting, 2 templates, and 2 backgrounds.

Question 17

What does the Pro plan include?

Accepted Answer

Pro ($199/year or $19.99/month) unlocks unlimited apps, all 15 templates, all 15 animated backgrounds, contact form with image attachments, Telegram notifications, GitHub Issues, Slack & Discord webhooks, Developer API & SDKs, revenue tracking across 5 providers, custom domains, encrypted credential vault, and removes SupportDock branding.

Question 18

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your Pro subscription at any time. Your plan stays active until the end of the billing period. After that, you'll be downgraded to the free plan.

Question 19

What happens to my apps if I downgrade?

Accepted Answer

Your apps and support pages remain active. However, Pro-only features like premium templates and backgrounds will revert to free-tier defaults.

Question 20

What is revenue tracking?

Accepted Answer

Revenue tracking lets you connect your payment providers (Apple App Store, Google Play, Stripe, Paddle, RevenueCat) to see all your app revenue in one dashboard. It includes monthly trend charts, per-provider breakdowns, and per-app analytics.

Question 21

Which providers are supported?

Accepted Answer

Apple App Store Connect, Google Play, Stripe, Paddle, and RevenueCat. Credentials are stored in an encrypted vault (AES-256-GCM) and reusable across all your apps.

Question 22

Do I need to connect both Apple and RevenueCat?

Accepted Answer

No. If you use RevenueCat for subscription management, it already aggregates App Store and Google Play data. Just connect RevenueCat.

Question 23

Is revenue tracking included in the free plan?

Accepted Answer

No. Revenue tracking is a Pro feature. Free users can see a preview of the dashboard but cannot connect providers or sync data.

Question 24

How does the feedback system work?

Accepted Answer

Enable the contact form on your app's support page and visitors can submit feedback directly. You can also collect feedback from your mobile app using the remote API with an API key. Feedback arrives in your console inbox.

Question 25

What notification channels are supported?

Accepted Answer

SupportDock supports 5 notification channels: email, Telegram, GitHub Issues, Slack webhooks, and Discord webhooks. All channels fire simultaneously when feedback is submitted. You can enable or disable each per app.

Question 26

How do Telegram notifications work?

Accepted Answer

Add your Telegram chat ID in the Contact tab and our bot (@supportdock_bot) sends you a message when feedback arrives — with sender info, category, metadata, and a link to the feedback detail page. You can also use your own bot.

Question 27

How do GitHub Issues work?

Accepted Answer

Add your repo (owner/repo format) and a fine-grained personal access token with Issues write permission. When feedback is submitted, an issue is created automatically with a [Feedback] title, bug or enhancement labels, metadata table, and a link back to SupportDock.

Question 28

What metadata is included in notifications?

Accepted Answer

The remote API accepts an optional metadata object (e.g. appVersion, platform, device). This metadata appears in Telegram messages and GitHub issue bodies. See the feedback notifications guide for the full format.

Question 29

Can I submit feedback from my mobile app?

Accepted Answer

Yes. Generate an API key from your app dashboard, then POST to /api/v1/feedback/remote with the x-api-key header and a JSON body. Official SDKs are available for JavaScript and PHP. Supports up to 3 image attachments per submission.

Question 30

Can I change my username?

Accepted Answer

Usernames are set during onboarding and currently cannot be changed. This is because your username is part of your public support page URLs.

Question 31

Can I delete my account?

Accepted Answer

Yes. Use the contact form below to request account deletion. We will delete your personal data and unpublish your support pages.

Question 32

Is my data secure?

Accepted Answer

Yes. We use encrypted database connections, hashed passwords, HTTP-only session cookies, and HTTPS. Payment processing is handled by Paddle — we never store your credit card details.

Frequently Asked Questions

Getting started

Support pages

Privacy policy

Pricing & plans

Revenue tracking

Feedback & notifications

Account & data

Contact us